Information Technology Services

For more information about essential technologies at NEC, including how-to's, tricks, and tips for software like Zoom, Neo, and more, please visit our Fall 2020 Sharepoint page.

What do I do if I forgot my NEC email password?

Go to https://portal.office.com/ and follow these steps:

1. Click "Can't access your account?"
2. Click "Work or school account"
3. Enter your NEC email address and the randomly-generated captcha code
4. Click "Next"
5. Select "I forgot my password"
6. Follow the steps to verify your identity with your phone or alternate email address and reset your password.

How do I change my NEC email password?

Go to https://portal.office.com/ and follow these steps:

1. Click "Settings" (near the gear icon in the upper-right)
2. Click "Password" and then "Change your password"
3. Make your changes and click "Save"

How do I unlock my NEC email account?

Go to https://portal.office.com/ and follow these steps:

1. Click "Can't access your account?"
2. Click "Work or school account"
3. Enter your NEC email address and the randomly-generated captcha code
4. Click "Next"
5. Select "I know my password, but still can't sign in"
6. Follow the steps to verify your identity with your phone or alternate email address and unlock your account.

How do I reset multi-factor authentication (MFA) for NEC email?

This may be necessary to do if you got a new phone on which you'd like to set up MFA, if you're unable to receive text messages or calls to your current MFA phone number, or if you'd simply prefer to change your MFA phone number.

To do this, please reach out to the ITS Help Desk at tech.central@necmusic.edu or 617-585-1235.

We have a limited number of loaner laptops available for staff, faculty, and students for use if individuals do not have sufficient computer equipment at home. All requests must be prioritized and approved before being fulfilled. If you need a loaner laptop to do your work or participate in classes, please reach out to the ITS Help Desk at tech.central@necmusic.edu or 617-585-1235.