- Tops: White or black long-sleeve button down dress shirt, dressy sweater, or sport coat. No hoodies.
Bottoms: Black dress pants. No tux pants, jeans, or shorts allowed.
Shoes: Black closed toe shoes. No snow boots or sneakers.
Tops: White or black dressy blouse or sweater, cardigans allowed
Bottoms: Black pants, skirt, or dress. No jeans, shorts or leggings allowed
Shoes: Black closed toe shoes. No snow boots or sneakers.
Everyone gets a name tag while they are working, which should be returned at the end of the shift.
During the winter, the inner corridors can be chilly. If you are stationed at elevator or tickets, you may wear a coat. During the summer, please remember that all the above attire rules apply. The hall is air-conditioned, so the warmer weather is not an excuse to violate the dress code.
If you are found not to be following the dress code, you will be sent home to change and will be counted as late.
Homebase is our scheduling application. You will receive a welcome email to set up your account and can access your schedule through the app. It is available online through a browser and you can download the app on your phone.
At the start of each semester you will submit your availability. The schedule for the upcoming pay period will be released approximately two weeks before the start of that pay period.
Each scheduling period you will be given the opportunity to request any days off that you might need. This is the appropriate time to let us know about any performances or other circumstances that would prevent you from making a shift.
The due date to submit a request off is approximately two and a half weeks before the start of the scheduling period. Specific due dates are set according to when Rae will be in the office. You will receive multiple emails reminding you when requests are due.
Once the due date has passed, the schedule will be released. This will be accessible to you on Homebase. Homebase will list the days you are expected to work, your call time, and an approximate end time.
Actual end times depend on the length and size of the concert, and the House Manager is the person authorized to give the clock-out time and dismiss you from your shift.
If you have any questions or concerns about your schedule, please email Rae.
There are two ways you can request a day off, on the Homebase app or via email.
To request a day off via Homebase, click the "More" tab on the bottom right of your phone screen.
Then click on "Requests."
Then, click "Time Off."
Then click on the plus sign in the upper right corner.
From there, you can fill out your information. Once you've finished, hit the "Submit" button in the bottom right corner.
If for some reason the app is not processing your request correctly, or if you prefer to communicate via email, you can request a day off by contacting Rae. As long as you successfully make your request by the due date using either method, your request will be honored.
On the Homebase app you will see your shift. On the shift there will be a tab that says "Find Cover." From there, click "Find Trade" if you would like to trade your shift, or "request cover" if you would like someone to cover your shift without trading.
Then, select all of the ushers you would like to send your request to.
When you are finished, hit the "Submit" button at the bottom of the page.
Unless you are able to find a sub you are expected to show up to your shift. Once you are scheduled for a shift, you are expected to work the duration of the concert.
If you have an extenuating circumstance that you know about in advance email Rae who will try to assist you in finding a sub. If you are sick, or you are experiencing a personal emergency email Casey and the Front of House email. Whoever is in the office that day will assist you.
If you miss your shift without receiving approval, or without communicating entirely, you risk disciplinary action, up to and including termination.
You are expected to work unless you are able to find a sub. Communication is key. Schedules for NEC concerts are set ahead of time, so you should be proactive in requesting time-off when you have a conflict. Get your time-off request in prior to the schedule being released to avoid any conflicts.
If you make a mistake, email Rae as soon as you discover it. Do not surprise us two days before your shift because you couldn't find a sub. If allowed enough time, Rae can try to assist you in finding a sub. The important thing is to stay on top of your schedule and to communicate with us.
If you notify us of your conflict at the last minute, or if you miss your shift entirely without notifying anyone, you risk disciplinary action, up to and including termination.
No. If you are working elevator, we will move you to another position once the concert has started.
Once you are scheduled for a shift, you are expected to work the duration of the concert. If you have a special circumstance that would require you to leave early you may put in a request on the following form here. You must submit your request to leave early no less than 2 business days prior to the shift in question.
Requests are approved at the discretion of the Box Office. If your request is not approved, you are expected to stay for the duration of your shift. You may only be approved to leave early twice a semester. After that, you are expected to stay for the duration of your remaining shifts.
If we are overstaffed and the House Manager or Head Usher asks if any ushers would like to leave early, it will not count towards your two requests. However, you cannot approach the House Manager or Head Usher for that evening and ask if you can leave early.
Student employees are paid bi-weekly, 26 times per year. In order to be paid for hours worked, you must submit your hours on a daily basis online in the ADP Time & Attendance system. The manager approves time online in ADP Time & Attendance as well. Online submission of hours by the employee must be made no later than Friday at midnight prior to the pay date.
Financial Aid will create an ADP account and will send you an email for you to set it up on your end. To enter in hours, sign into ADP and click on the "Myself" tab.
Under the "Myself" tab you'll see a row that says "Time & Attendance."
Under "Time & Attendance" click on " My Timecard."
Please ensure you submit your hours after every shift as it may result in not getting paid on time.
Julimar will go in and approve all of your hours based off your clock in/out times on Homebase. This generally happens on Friday and Saturday morning. If you forget to submit your hours, please email Julimar ASAP and let her know. She will then determine the best course of action based on when you let her know.
US Citizens or Permanent Residents may work up to 40 hours per bi-weekly pay period. Students who work over these limits may be prohibited from Student Employment.
International students in valid F-1 status may work a maximum of 20 hours per week. This limit includes both on- and off-campus employment; all off-campus employment must be processed through the Office of Student Services. Non-compliance with these regulations for on-campus employment is a violation of status that could jeopardize the F-1 status of students with serious consequences.
We will never schedule anyone over 20 hours per week but it is your responsibility to ensure you are not working over these hours with any secondary jobs and gigs. Students who work over these limits may be prohibited from Student Employment.
If you cannot make one of your shifts, it is your responsibility to find a substitute to take your place, either through the app or in person.
If you miss your shift without finding a sub or contacting the Front of House in advance with an extenuating circumstance you risk disciplinary action, up to and including termination.
If you are running late, you should message the House Manager and Head Usher on duty that night through Homebase to let them know as far in advance as possible.
This should be before your scheduled time. For instance, if you are scheduled at 6:30pm, be sure to let them know as far before 6:30pm as possible.
You will be placed in a one month probationary period resulting in a loss of privileges and increased supervision throughout your shifts. This loss of privileges includes, but is not limited to, requesting to leave early, requesting to go in and listen to a piece, and requesting to work certain positions.
If within those 30 days you do not fulfill your duties as an usher or if you display any inappropriate behavior you will be terminated from your position.