Skip to main content

Resident Student Work Requests

Requests related to the maintenance of your Residence Hall room are provided by various offices on campus.

Residence Hall Office (RHO)

The RHO is staffed by RAs and GAs, who can assist you with room lockouts, information about residence common spaces, and floor requests/concerns. Submit requests to, by phone at 617-585-1294, or stop by the RHO (located one the first floor in the Friedlaender Foyer) during business hours.

Building Operations

The Building Operations department manages maintenance requests, custodial services, pest control services, laundry facilities, and heating/hot water. Students will need to register for the work order site, which allows students to receive direct updates about repair progress. For more information about how to submit a work order, please refer to this link. Emergency requests should be reported directly to a Residence Life staff member or Residence Hall Security at 617-585-1333.

Information Technology Services (ITS)

ITS manages requests including wireless connections and Residence Hall lounge/lobby telephones. Submit requests to or 617-585-1235.