Box Office

The Box Office is located at 30 Gainsborough Street, in the lobby of Jordan Hall.


10 a.m. – 6 p.m. Monday-Friday
12 p.m. – 6 p.m. Saturday

The Box Office is also open 1.5 hours before the start of any ticketed Jordan Hall performance for sale of that event only. All sales are final.

For more information and for ticket sales, please email or call (617) 585-1260.

The physical Box Office is currently closed due to COVID-19. If you have any ticketing inquiries or concerns, please contact the Box Office via email.

Frequently Asked Questions


Do I need tickets for all Jordan Hall concerts?

Yes. NEC has introduced a simple ticketing process for attending concerts in NEC's Jordan Hall. Learn More 


I had my tickets emailed to me, what do I do?

On your confirmation email, there will be a PDF attachment that serves as your tickets. When you arrive please show this ticket to the usher on your smartphone or tablet. Our ticket scanners work best when your screen brightness is set to maximum. If you prefer, you may print them out and present the physical copies for scanning.


I chose to have my tickets held at Will Call, how does that work?

When you arrive, you should walk up the stairs to the building and take a right. There will be a Will Call table set up next to our Beethoven Statue.

Please note that there are some concerts in which the Will Call table is set up in a different location. Please pay attention to the signage directing to the Will Call table for each specific night. The Will Call table is typically open 30-60 minutes before the start of the performance.


Can I reserve tickets in person?

Yes. You may reserve your tickets in person at the NEC Box Office during Box Office hours.


Can I reserve tickets over the phone?

Yes. You may reserve your tickets by phone at (617) 585-1260 during Box Office hours.


I have seats 2 and 4 – are they next to each other?

Yes. Seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.


I've lost my ticket, what do I do?

If you bought tickets from the NEC Box Office or on the NEC website, inquire about reprinting tickets by calling (617) 585-1260 or emailing the Box Office. If you bought tickets directly from the presenter's website, you must inquire by contacting them directly.


I can't make a performance. Can I get my money back?

All sales through the NEC Box Office are final. We are not able to issue any refunds or exchanges.


Do I have to enter in my information every time I order a ticket?

No. You can now choose to save your information by creating an Express Login account here. You can use your account to make ticket reservations easier and more seamless. When you add tickets to your cart and check out, your contact information will automatically be filled in.

If you experience any difficulties, please call the NEC Box Office at (617) 585-1260.



Is there parking at New England Conservatory?

NEC does not have a private parking lot. On-street parking is extremely limited.

There are two conveniently close parking garages: Gainsborough Garage at 10 Gainsborough Street and Westland Avenue Garage at 35 Westland Avenue.


I will be late for a performance. Will I be let in?

We make every effort to begin our performances on time. In consideration of the performers and other audience members, latecomers will be seated at the discretion of the management.


When do the doors open?

Doors typically open 30 minutes before the start of the performance unless otherwise noted.


At the Venue

Do you have a coat check?

Yes. There is a coat check located in the hall to the right next to the Men's Restrooms. The coat check is free of charge.


Can I take pictures or videos during the performance?

No, the use of all cameras and recording devices is prohibited.


Are animals allowed?

Only pets serving as a guide, signal or service pets to aid guests with disabilities are allowed in the hall.


Are there concessions available?

Concessions are available for some performances at the discretion of management or presenter. No alcohol is served.


Can I bring food or drinks inside the hall?

No. There is no food or drinks allowed at any time in Jordan Hall. If there are concessions, you must finish them in the corridor before returning to your seat.


I've lost an item, where can I find it?

Objects found may be given to an usher or brought to coat check.  To inquire about missing items after the performance, please call Jordan Hall Security at (617) 585-1290.



Are there accessible seats available?

For general admission performances, please contact a member of the usher staff upon arrival and they will be able to show you to our accessible platform seats.

For performances with assigned seating, patrons requiring assistance should contact the NEC Box Office in advance of their visit by calling (617) 585-1260.


Is there an elevator located in Jordan Hall?

Yes, we have an elevator available at ground level that stops at the orchestra and balcony levels. For more accessibility information, please visit our Accessibility page here.


What are Jordan Hall's specifications?

The capacity, dimensions, and lighting specifications of Jordan Hall are as follows:


  • Permanent seats: 989
  • Platform loges: 8 wheelchair positions; 24 companion spaces
  • Regular capacity: 1,029
  • Temporary Row AA: 22
  • Total capacity: 1,051


40' wide (46' near proscenium) by 29' deep. A stage extension can be installed to increase the depth to 36' or 38'. The stage is raked at a ratio of 1" per 8.


Clear Com communication for stage manager, front of house, spots, backstage light booth, and backstage left and right positions.

The IDEA console controls all stage and house lighting for Jordan Hall. There are 48, 20 amp dimmers dedicated to the stage performance lighting system. The number of available fixtures/dimmers varies throughout the concert season.


Any other questions? Please call the NEC Box Office at (617) 575-1260 during our Box Office hours or email the Box Office.