Requests related to the maintenance of your Residence Hall room are provided by a few offices on campus. This directory includes links to the information below that further explains offered services.
Residence Hall Office (RHO)
The RHO staff can assist you with room lockouts, the 8th floor lounge and kitchen, and storage opportunities. Submit requests to email@example.com, by phone at 617-585-1294, or stop by the RHO during business hours.
The Building Operations department manages maintenance requests, custodial services, pest control services, laundry facilities, and heating/hot water. Submit your requests to your Resident Assistant (RA) who will forward along your request to the Building Operations department. Emergency requests should be reported directly to Residence Hall Security at 617-585-1333 with a follow up email sent to your RA.
Note - when submitting a request to your RA, please include:
- Your name
- Your room number
- Work requested including specific information about the items, location, and when you first noticed the issue
Information Technology Services (ITS)
ITS manages requests including wireless connections and Residence Hall lounge/lobby telephones. Submit requests to firstname.lastname@example.org or 617-585-1235.