Requests related to the maintenance of your Residence Hall room are provided by a few offices on campus. This directory includes links to the information below that further explains offered services.
Residence Hall Office (RHO)
The RHO staff can assist you with room lockouts, the 8th floor lounge and kitchen, and storage opportunities. Submit requests to firstname.lastname@example.org, by phone at 617-585-1294, or stop by the RHO during business hours.
The Building Operations department manages maintenance requests, custodial services, pest control services, laundry facilities, and heating/hot water. Students will need to register for the work order site, but this will allow for students to receive direct updates about the progress of the repair. For more information about how to submit a work order, please refer to this link. Emergency requests should be reported directly to a Residence Life staff member or Residence Hall Security at 617-585-1333.
Information Technology Services (ITS)
ITS manages requests including wireless connections and Residence Hall lounge/lobby telephones. Submit requests to email@example.com or 617-585-1235.